Privacy policy

PRIVACY POLICY

Last updated: October 2025

At Nuviita, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or make a purchase from www.nuviita.co.uk (the “Site”) or otherwise interact with us (collectively, the “Services”).

This Privacy Policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. WHO WE ARE

This website is operated by Nuviita.

For the purposes of data protection law, Nuviita acts as the data controller of your personal information.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
📧 support@nuviita.co.uk

2. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or operational needs.

When we do, we will update the “Last updated” date at the top of this page. Changes take effect once published on the Site.

3. INFORMATION WE COLLECT

The information we collect depends on how you interact with our Services.

a) Information You Provide Directly

When you place an order, create an account, subscribe to communications, or contact us, we may collect:

Name
Billing and delivery address
Email address
Phone number
Order and purchase history
Account login details (username and encrypted password)
Customer support communications
Reviews, feedback, referrals, or gift card information

Providing certain information may be required to access specific features of the Site.

b) Payment Information

Payments are processed securely by third-party payment providers (such as Shopify Payments, PayPal, Klarna).

🔒 We do not store or have access to your full payment card or bank details.

c) Information Collected Automatically (Usage Data)

When you visit our Site, we may automatically collect information including:

IP address
Browser type and version
Device and operating system information
Network connection details
Pages viewed and interactions
Cookies and similar tracking technologies

This data helps us improve website performance and user experience.

d) Information from Third Parties

We may receive information from trusted third-party service providers such as:

E-commerce and website hosting platforms
Payment processors
Delivery and fulfilment partners
Marketing and analytics providers

Any information received from third parties is handled in accordance with this Privacy Policy.

4. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

a) Providing Products & Services

Processing payments
Fulfilling and delivering orders
Managing returns and exchanges
Creating and managing customer accounts
Sending transactional communications (order confirmations, shipping updates)

b) Customer Support & Service Improvement

Responding to enquiries
Resolving issues
Improving our products, services, and website functionality

c) Marketing & Communications (Opt-In Only)

Sending newsletters, promotions, or product updates
Personalising offers and content

You can unsubscribe at any time via the link in our emails or by contacting us directly.

d) Security & Legal Compliance

Preventing fraud and misuse
Enforcing our Terms of Service
Complying with legal and regulatory obligations

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Enable essential site functionality
Remember your preferences
Analyse traffic and performance
Improve user experience

You can manage or disable cookies through your browser settings.
For more information, please refer to our Cookie Policy.

6. SHARING YOUR PERSONAL INFORMATION

We do not sell, rent, or trade your personal data.

We may share your information only with trusted third parties where necessary, including:

Website hosting and e-commerce providers
Payment processors
Delivery and logistics partners
Marketing platforms (for opted-in users only)
Analytics and security service providers

We may also disclose information where required by law or to protect our rights.

7. SUBSCRIBER & MARKETING DATA

If you subscribe to Nuviita communications:

Your email address and/or phone number may be used for transactional and promotional messages
Engagement data may be analysed to improve relevance and performance

Any third-party partners involved are subject to confidentiality and data protection obligations.

8. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

9. DATA RETENTION

We retain personal information only for as long as necessary to:

Provide our Services
Meet legal, tax, and accounting requirements
Resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymised.

10. DATA SECURITY

We use appropriate technical and organisational measures to protect your personal data, including:

SSL encryption
Secure payment gateways
Restricted internal access
Regular security reviews

However, no system can guarantee absolute security.

11. YOUR DATA PROTECTION RIGHTS (UK GDPR)

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion (subject to legal obligations)
Restrict or object to processing
Withdraw consent for marketing
Request data portability (where applicable)

To exercise your rights, contact:
📧 support@nuviita.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
👉 https://www.ico.org.uk

12. INTERNATIONAL DATA TRANSFERS

Your information may be stored or processed outside the UK (for example, by hosting or service providers). Where this occurs, appropriate safeguards are applied in line with UK GDPR requirements.

13. THIRD-PARTY LINKS

Our Site may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.

14. CONTACT US

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

📧 support@nuviita.co.uk