Shipping policy

SHIPPING POLICY

Last updated: December 2025

At Nuviita, we aim to dispatch orders quickly and reliably. This Shipping Policy explains where we deliver, how we ship, and what to expect once you place an order.

1. SHIPPING DESTINATIONS

We currently offer shipping:

Within the United Kingdom
Internationally (selected destinations)

If your country is unavailable at checkout, please contact us before ordering.

2. SHIPPING METHODS

United Kingdom

We use UK couriers these include; Royal Mail Tracked services, Evri, DPD for all UK orders.

There will be available options shown at checkout.

3. ORDER PROCESSING TIMES

Monday–Friday: Orders placed before 1:00 PM are dispatched the same day
Saturday: Orders placed before 10:00 AM are dispatched the same day
Sunday & Bank Holidays: No dispatch

All orders are processed within 1 business day.

Please note: processing time is separate from delivery time.

4. SHIPPING COSTS

United Kingdom

Free delivery on orders over £30
Orders under £30 are charged at standard courier rates, shown at checkout

International

International shipping costs are calculated at checkout based on destination and order weight

5. DELIVERY TIMEFRAMES (ESTIMATES)

United Kingdom

1–4 business days after dispatch

International

5–14 business days, depending on destination and customs processing

Delivery times are estimates and may vary due to courier delays, customs clearance, or peak periods.

6. CUSTOMS DUTIES, VAT & IMPORT TAXES (INTERNATIONAL)

For orders shipped outside the UK:

Customs duties, VAT, or import taxes may apply
These charges are not included in the item price or shipping cost
The recipient is responsible for all applicable fees

We recommend checking with your local customs office before placing an order.

7. ORDER TRACKING

All orders are shipped with tracking.

Once your order has been dispatched, you will receive a confirmation email containing:

Your tracking number
A link to track your shipment

Please allow time for tracking updates to appear.

8. DELIVERY ISSUES

If you experience any delivery issues, including:

Delays
Lost parcels
Damaged items

Please contact us as soon as possible at:
📧 support@nuviita.co.uk

We will assist by investigating the issue with the courier and resolving it in line with our Refund & Returns Policy.

9. RETURNS & EXCHANGES

For information on returns, refunds, and exchanges, please refer to our Refund & Returns Policy.

10. SPECIAL REQUESTS & COURIER PREFERENCES

If you have a special delivery request or require a specific courier, please add a note at checkout. While we cannot guarantee all requests, we will do our best to accommodate where possible.

11. CONTACT US

If you have any questions about shipping or need assistance with your order, please contact:

📧 support@nuviita.co.uk