FAQs

UK orders usually arrive 1–4 business days after dispatch. International orders usually take 5–14 business days depending on destination and customs. These are estimates and can be affected by courier delays or busy periods.

Orders placed before 1:00 PM Monday to Friday, or before 10:00 AM on Saturday, are dispatched the same day. We don't dispatch on Sundays or bank holidays. All orders are processed within 1 business day.

Delivery in the UK is free on orders over £30. Orders under £30 are charged standard courier rates, shown at checkout. International shipping is calculated at checkout.

For UK orders we use Royal Mail Tracked, Evri and DPD. The options available are shown at checkout.

Every order ships with tracking. Once it's dispatched you'll get a confirmation email with your tracking number and a link. You can also use our Track your order page.

Yes, to selected destinations. If your country isn't available at checkout, please contact us before ordering. Customs duties, VAT or import taxes may apply to international orders and are the recipient's responsibility.

Please email support@nuviita.co.uk with your order number (and photos if it's damaged). We'll investigate with the courier and resolve it in line with our refund policy.

We offer a 30-day money-back guarantee on top of your statutory rights. To start a return, email support@nuviita.co.uk with your order number, your name and the reason for the return. Please read our full refund policy for the conditions.

Approved refunds are processed within 3–5 business days of us receiving your return, to your original payment method. Your bank or card provider may take extra time to show it.

We don't offer direct exchanges. If you'd like a different product, return the original item (if eligible) and place a new order.

Mix 1 sachet with 500ml of water. Take it before, during or after training, or any time you want to rehydrate. Do not exceed 2 servings daily.

Lemon Lime, Tropical Orange and Summer Berries. Each pouch contains 25 servings (200g).

Each sachet provides 560mg sodium, 300mg potassium, 100mg magnesium and 25mg calcium, plus a Performance Amino Complex. It contains no sugar and no maltodextrin, is sweetened with stevia and has 4 calories per serving. See the product page for the full ingredients and nutrition information.

Our electrolytes and our Vegan Collagen Gummies are vegan friendly. Please check the label and product page for full ingredients before you buy.

Please follow the directions on the label and don't exceed the stated daily amount. Full ingredients and directions are on the product page.

Our electrolytes may contain traces of milk, soya, gluten, nuts and sulphites. Please check the allergen information on the label of the product you're buying.

Our products are food supplements for adults and should not replace a balanced diet. If you are pregnant or breastfeeding, taking medication, or have a medical condition, speak to your doctor or healthcare professional before use.